Nostro Segreto provides objective and anonymous evaluations of restaurant service, from a customer's perspective, to provide owners with unbiased information regarding the overall dining experience. From our main office in New York City, and from our regional offices across the United States, Nostro Segreto offers restaurant owners a competitively priced resource to increase repeat business. Our comprehensive and customizable reports are designed to identify elements needing improvement, aid in the evaluation of server and staff training programs and assist in ongoing efforts to maintain and improve customer retention.
How Does it Work?
After a detailed consultation with the owner to tailor to their specific needs , our consultants discreetly patronize the establishment, interacting as a normal customer. They make detailed observations about their experience from arrival to time of departure. The owner is then provided with a near real-time confidential reporting.
The Evaluation Process
Our comprehensive and customizable evaluations cover all aspects of the dining experience including:
- Reception & Departure
- Service at the Bar
- Server and Staff Knowledge (menu, ingredients, specials, wine)
- Server and Staff Performance
- Impression of Server and Staff (appearance, attentiveness, manner and attitude)
- Meal Timing
- Ambience and Presentation